Support
  • websupport@shoptheshoebox.com
    websupport@shoptheshoebox.com
  • Call (516)-931-7775
    Call (516)-931-7775

Return Policy

Guidelines for Returns

If you are not satisfied with your online purchase, please follow our guidelines for returns:

Please confirm your items are eligible for return. Sunglasses, swimsuits and sale merchandise are FINAL SALE and therefore not eligible for return or exchange. 

All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored, and we are not responsible for the cost of shipping returns.

The merchandise must be in its original condition and unworn.

We do not refund shipping charges.

We do not accept returns/exchanges on custom-made or special order items, undergarments, or final sale merchandise. These types of sales are final.

We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.

Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.

Price adjustments on previous ordered merchandise are not permitted.

Damaged/Incorrect Items

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.

Exchanges

If you would like to exchange an item for another color or size, please contact us via email websupport@shoptheshoebox.com to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).

How to Return Merchandise

Please refer to the return form enclosed in your package.

ShopTheShoeBox.com
Attention Internet Returns
409A South Oyster Bay Road
Plainview, NY 11803
USA

Tips on sending your return package:

Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.

No COD (Cash/Check on Delivery) packages will be accepted.

Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.

Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. If you have an inquiry, e-mail us at websupport@shoptheshoebox.com

International Returns

The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.

Contact Us

If you have any questions or concerns, feel free to drop us a line

Email

websupport@shoptheshoebox.com

Mailing address

ShopTheShoeBox.com
409A South Oyster Bay Road
Plainview, NY 11803
USA